Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.

I believe social responsibility begins with a strong, competitive company. Only a healthy enterprise can improve and enrich the lives of people and their communities.

Face reality as it is, not as it was, or as you wish it were. Be candid with everyone. Don't manage, lead. Change before you have to. If you don't have a competitive advantage, don't compete. Control your own destiny, or someone else will.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Business is a game, and as with all games, the team that puts the best people on the field and gets them playing together wins. It's that simple.

With leadership the question at the beginning of the day is, 'how far can we take this...how big can we grow it...and how fast can we get there?'

They were making a deal for a property that clearly was a property that we wanted to own, so we had to act, and act as quickly as we could, and make the offer more attractive.