Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and it frustrates teams and bosses to no end.

What business could be mature when you have economies with more than 2 billion people in India, China and Southeast Asia?

Someone, somewhere has a better idea.

One of the ways we'll know that Work-Out has been successful is that my style of leadership will no longer be tolerated in this company.

Any time there is change, there is opportunity. So it is paramount that an organization get energized rather than paralyzed.

The operative assumption today is that someone, somewhere, has a better idea; and the operative compulsion is to find out who has that better idea, learn it, and put it into action-fast.

With leadership the question at the beginning of the day is, 'how far can we take this...how big can we grow it...and how fast can we get there?'