In order to lead a country or a company, you've got to get everybody on the same page and you've got to be able to have a vision of where you're going. America can't have a vision of health care for everybody, green economy, regulations - can't have a bunch of piece - meal activities. It's got to have a vision.

Lack of candor blocks smart ideas, fast action, and good people contributing all the stuff they've got. It's a killer.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

A good leader remains focused. Controlling your destination is better than being controlled by it

The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

The best thing workers can bring to their jobs is a lifelong thirst for learning.