Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

When employees underperform, a leader tells them so.

If we get the right people in the right job we've won the game.

If you get the best people on your team, you've got plenty of time to do the things you like to do and can add more value to.

If you don't have a competitive advantage, don't compete.

The idea of let's all share the pain equally, or let's freeze salaries altogether - it's ass-backwards. It's absolutely ass-backwards.