Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.

Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

When it's time to let someone go, do it right. No surprises. No humiliation.

You are not a leader to win a popularity contest-you are a leader to lead.

The world belongs to passionate driven people.

Insecure managers create complexity. Frightened, nervous managers use thick convoluted planning books and busy slides filled with everything they’ve known since childhood……. They worry that if they’re simple, people will think they’re simple minded. In reality, of course, it’s just the reverse. Clear, tough minded people are the most simple.