Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it.

The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.

The secret of success is changing the way you think.

Never miss out on an opportunity like a good recession.

Give me a highly successful unionized industry.

Control your own destiny or someone else will.