Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

Our behavior is driven by a fundamental core belief: the desire, and the ability, of an organization to continuously learn from any source, anywhere; and to rapidly convert this learning into action is its ultimate competitive advantage.

I’ve learned in a hundred ways that I rarely regretted acting but often regretted NOT acting fast enough.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

That's all managing is: just coming up with the right questions and getting the right answers.

Give me a highly successful unionized industry.

You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.