We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

If you don't have a competitive advantage, don't compete.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.

A leader's job is to look into the future and see the organization, not as it is, but as it should be

Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.

Good leaders have a generosity gene.