We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

"Every leader makes mistakes, every leader stumbles and falls. The question with a senior level leader is, does she learn from her mistakes, regroup, and then get going again with renewed speed, conviction and confidence?"

Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.

Any jerk can have short-term earnings. You squeeze, squeeze, squeeze, and the company sinks five years later.

When you were made a leader you weren't given a crown, you were given the responsibility to bring out the best in others.

Trust happens when leaders are transparent.