We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming to work everyday to find a better way, you don't have a company[team]. You're getting ready to die on the vine. You're always looking for the next innovation, the next niche, the next product improvement, the next service improvement. But always trying to get better.

We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.

I think every leader has an obligation - the absolute obligation - to treat everyone fairly. But they also have the obligation to treat everyone differently. Because people aren't all the same, and the last thing you ever want to do, in my opinion, is let the best in your organization be treated like the worst in your organization. It does nothing for your future.

The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.

I think the move by Mr. Greenspan was welcomed by everyone here.

Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making.