We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

A company has only so much money and managerial time. Winning leaders invest where the payback is the highest. They cut their losses everywhere else.

Getting candor right - with your reports, your peers, and your boss - is a skill that can make or break your career.

Too many people believe that one big, public success will solve their self-confidence problems forever. That only happens in the movies. In real life, the opposite strategy is what works. Call it the small victo-ries approach. In time you will discover that all failing really does teach you something you needed to know- so you can regroup and stretch again, with ever more...nerve.

The most important job you have is growing your people, giving them a chance to reach their dreams.

Give me a highly successful unionized industry.

The operative assumption today is that someone, somewhere, has a better idea; and the operative compulsion is to find out who has that better idea, learn it, and put it into action-fast.