We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

A strategy is something like, an innovative new product; globalization, taking your products around the world; be the low-cost producer. A strategy is something you can touch; you can motivate people with; be number one and number two in every business. You can energize people around the message.

The best thing workers can bring to their jobs is a lifelong thirst for learning.

The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

I am often asked if leaders are born or made. The answer, of course, is both. Some characteristics, like IQ and energy, seem to come with the package. On the other hand, you learn some leadership skills, like self-confidence, at your mother's knee, and at school, in academics and sports. And you learn others at work-trying something, getting it wrong and learning from it, or getting it right and gaining the self-confidence to do it again, only better.