We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

What is a budget review? A personal review with numbers

If you can't energize others, you can't be a leader.

Any time there is change, there is opportunity. So it is paramount that an organization get energized rather than paralyzed.

Some think that it is cruel or brutal to remove the bottom 10 percent of our people. It isn't. It's just the opposite. What I think is brutal and "false kindness" is keeping people around who aren't going to grow and prosper. There's no cruelty like waiting and telling people late into their careers that they don't belong - just when the options are limited and they're putting their children through college or paying off big mortgages.

Good leaders have a generosity gene.

Strategy is simply resource allocation. When you strip away all the noise, that's what it comes down to. Strategy means making clear cut choices about how to compete. You cannot be everything to everybody, no matter what the size of your business or how deep its pockets.