We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

Nobody is too important to lead the initiative you say is important.

If we wait for the perfect answer, the world will pass us by

You got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand.

No one is doing something in your business - getting a sale, having a key customer, working on an R&D project - doing anything that's more important than something you say is going to change the company.

With leadership the question at the beginning of the day is, 'how far can we take this...how big can we grow it...and how fast can we get there?'