Companies don't give job security. Only satisfied customers do.

One of the things about leadership is that you cannot be a moderate, balanced, thoughtful, careful articulator of policy. You've got to be on the lunatic fringe.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

There's no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.

Cash is king. Get every drop of cash you can get and hold onto it.

A company has only so much money and managerial time. Winning leaders invest where the payback is the highest. They cut their losses everywhere else.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.