Someone, somewhere has a better idea.

When it's time to let someone go, do it right. No surprises. No humiliation.

You measure your people and you take action on those that don't measure up.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.

If we wait for the perfect answer, the world will pass us by

My bosses cautioned me about my candor. Now my GE career is over, and I'm telling you that it was my candor that helped make it work.