I've learned that mistakes can often be as good a teacher as success.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

A strategy is something like, an innovative new product; globalization, taking your products around the world; be the low-cost producer. A strategy is something you can touch; you can motivate people with; be number one and number two in every business. You can energize people around the message.

I guarantee you it will not be anyone from the outside.

When it's time to let someone go, do it right. No surprises. No humiliation.