I've learned that mistakes can often be as good a teacher as success.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

Every employee, not just the senior people, should know how a company is doing.

Management is all about managing in the short term, while developing the plans for the long term.

I actually think that the economy has got some positives. It's got the market. It's got consumer confidence and it's got banks throwing - I mean central bankers throwing money at it around the world.

In real life, strategy is actually very straightforward. You pick a general direction and implement like hell.