I've learned that mistakes can often be as good a teacher as success.

In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.

My job is to find great ideas, exaggerate them, and spread them like hell around the business with the speed of light...And to put resources in to support them. Keep finding ideas. That's the job of just about all of our CEOs.

Trust happens when leaders are transparent.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.

The 3Ss of Winning in business are speed, simplicity, and self-confidence.