Excellence and competitiveness aren't incompatible with honesty and integrity.

When it comes to strategy, ponder less and do more.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

When you were made a leader you weren't given a crown, you were given the responsibility to bring out the best in others.

The 3Ss of Winning in business are speed, simplicity, and self-confidence.

If you have a reputation as a big, stiff bureaucracy, you're stuck.