I believe social responsibility begins with a strong, competitive company. Only a healthy enterprise can improve and enrich the lives of people and their communities.

The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.

Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming to work everyday to find a better way, you don't have a company[team]. You're getting ready to die on the vine. You're always looking for the next innovation, the next niche, the next product improvement, the next service improvement. But always trying to get better.

Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

Lack of candor blocks smart ideas, fast action, and good people contributing all the stuff they've got. It's a killer.

Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected.