I believe social responsibility begins with a strong, competitive company. Only a healthy enterprise can improve and enrich the lives of people and their communities.

I might not be the brightest bulb in the chandelier, but I'm pretty good at getting most of the other bulbs to light up.

An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

What business could be mature when you have economies with more than 2 billion people in India, China and Southeast Asia?

Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

The team with the best players usually does win - this is why you need to invest the majority of your time and energy in developing your people.