Level 5 leaders are a study in duality: modest and willful, humble and fearless.

The challenge is not just to build a company that can endure; but to build one that is worthy of enduring.

Genuine confidence is what launches you out of bed in the morning, and through your day with a spring in your step.

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

The inner experience of fallure is totally different than failure. Going to fallure means 100% commitment - you leave nothing in reserve, no mental or physical resource untapped, you never give yourself a psychological out. Failure means making a decision to let go, to be less than 100% committed, when confronted by fear, pain and uncertainty.

I am not failing - I am growing! Do you have the ability to reframe failure as growth in order to achieve your goals?

An organization is not truly great, if it cannot be great without you.