The keystone of successful business is cooperation. Friction retards progress.

No man can climb the ladder of success without first placing his foot on the bottom rung.

The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

The disciplined are free.

Do not primarily train men to work. Train them to serve willingly and intelligently.