There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.

The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.

I was long brought up to think that it was nothing short of a crime to miss a sale.

I learned that all things come to those who wait-provided they hustle while they wait.

Our very living is selling. We are all salespeople.

It is the service we are not obliged to give that people value most.

Luck is always the last refuge of laziness and incompetence.