Luck is always the last refuge of laziness and incompetence.

The well-satisfied customer will bring the repeat sale that counts.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.

The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.