Do not primarily train men to work. Train them to serve willingly and intelligently.

Every great business is built on friendship.

I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.

My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.

The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.