It is always the start that requires the greatest effort.

They serve best who give most of themselves. Self is forgotten by the one who serves, for such a one rejoices to see success coming to others through his or her efforts.

I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.

In setting up a business under the name and meaning of the Golden Rule, I was publicly binding myself, in my business relations, to a principle which had been a real and intimate part of my family upbringing. Our idea was to make money and build business through serving the community with fair dealing and honest value.