The well-satisfied customer will bring the repeat sale that counts.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

Change is vital, improvement the logical form of change.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.

How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.

No man can climb the ladder of success without first placing his foot on the bottom rung.