We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.

No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.

Intelligence is the effort to do the best you can at your particular job; the quality that gives dignity to that job, whether it happens to be scrubbing a floor or running a corporation.

Responsibility is always a sign of trust.

It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.

They serve best who give most of themselves. Self is forgotten by the one who serves, for such a one rejoices to see success coming to others through his or her efforts.

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.