Theory is splendid but until put into practice, it is valueless.

The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.

My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.

Responsibility is always a sign of trust.

Success will always be measured by the extent to which we serve the buying public.

Our very living is selling. We are all salespeople.

Courteous treatment will make a customer a walking advertisement.