In setting up a business under the name and meaning of the Golden Rule, I was publicly binding myself, in my business relations, to a principle which had been a real and intimate part of my family upbringing. Our idea was to make money and build business through serving the community with fair dealing and honest value.

I will have no man work for me who has not the capacity to become a partner.

The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.

I was long brought up to think that it was nothing short of a crime to miss a sale.

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.

Our very living is selling. We are all salespeople.

Change is vital, improvement the logical form of change.