Salesmanship, too, is an art; the perfection of its technique requires study and practice.

It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.

Responsibility is always a sign of trust.

Change is vital, improvement the logical form of change.

It is the service we are not obliged to give that people value most.

I believe in trusting men, not only once but twice - in giving a failure another chance.

Do not primarily train men to work. Train them to serve willingly and intelligently.