I think that most of the people running companies today are motivated and pay is a small portion of the motivation.

If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.

If you've got to work for the rest of your life, you'd better do something you'll enjoy.

Technology helps us become more efficient and productive but our business still has a lot of art as opposed to strictly science.

You don't have a very motivated working class, it starts to affect the dynamics of the economy. If workers are disenchanted and disenfranchised, productivity losses will go along with that.

It doesn't do Costco any good if nobody can afford to buy anything.

Our attitude has always been that if you hire good people and provide good wages and good jobs and more than that - if you provide careers - that good things will happen to your company. I think we can say that that has been proved by the quality of people that we have and how they have built our organization.