Unless you are a fortune-teller, long-term business planning is a fantasy.

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

Every time something slips through the cracks, the cracks get bigger.

"Simple" is a tricky word, it can mean a lot of things. To us, it just means clear. That doesn't always mean total reduction, or minimalism - sometimes, to make things clearer, you have to add a step.

[Facebook and Twitter] aren't the real problems in the office. The real problems are what I like to call the M&Ms, the Managers and the Meetings.

The design is done when the problem goes away.

No is easier to do. Yes is easier to say.