The best feature of a product should really be the customer service.
It's simple until you make it complicated.
We also get thousands of suggestions. The default answer is always no.
Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else
Before you dismiss a beginner's work, remember how much you sucked when you started. You probably sucked worse, actually.
[Facebook and Twitter] aren't the real problems in the office. The real problems are what I like to call the M&Ms, the Managers and the Meetings.