Cultures aren’t so much planned as they evolve from that early set of people.

We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

We can't be in survival mode. We have to be in growth mode.

I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.

Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

Part of company culture is path-dependent. It’s the lessons you learn along the way.