I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.

We can't be in survival mode. We have to be in growth mode.

People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term.

You don't want to negotiate the price of simple things you buy every day.

There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

Go to bed early and wake up early. The morning hours are good.