When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.

One of the things it was obvious you could do with an online store is have a much more complete selection.

I think that, ah, I'm a very goofy sort of person in many ways.

We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

Read the Declaration of Independence to your children as a tradition every Fourth of July. Make sure they understand why the word "pursuit" precedes the word "happiness."

You know, we love stories and we love narrative; we love to get lost in an author's world.

Your margin is my opportunity.