I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.

I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

Am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes.

It is very difficult to get people to focus on the most important things when you're in boom times.

All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home.