I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.

We are pioneers and the history of pioneers is not that good.

Our garage was basically science fair central.

It is very difficult to get people to focus on the most important things when you're in boom times.

Read the Declaration of Independence to your children as a tradition every Fourth of July. Make sure they understand why the word "pursuit" precedes the word "happiness."

If you're going to invest in an Internet stock, you must be a long-term investor.

If you want to be inventive, you have to be willing to fail.