I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.

If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

If you don't understand the details of your business you are going to fail.

Focusing on the customer makes a company more resilient.

I think that, ah, I'm a very goofy sort of person in many ways.

I like to be counted on.

I don't buy stocks, I make stocks.