We change our tools and then our tools change us.

If you never want to be criticized, for goodness sake don't do anything new.

Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.

We are our choices. Build yourself a great story.

Your brand is what people say about you when you're not in the room

We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.