We change our tools and then our tools change us.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

Go to bed early and wake up early. The morning hours are good.

There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.

You don't chose your passion, your passion choses you

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.