There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.

Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.

Where you are going to spend your time and your energy is one of the most important decisions you get to make in life.

But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.

If you're not doing something that people will remark on, then it's going to be hard to generate word of mouth.

Cultures, for better or worse, are very stable.

We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.