There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.

I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

If you're truly obsessed over customers, it'll cover a lot of errors.

I'm not prepared to make any multi-decade commitments.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

People don't want gadgets, they want services.