There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

We are at the 1908 Hurley washing machine stage with the Internet.

I believe you have to be willing to be misunderstood if you're going to innovate.

To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.

I don't buy stocks, I make stocks.

We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.