The people who are right a lot often change their minds.

Cultures aren’t so much planned as they evolve from that early set of people.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

We are at the 1908 Hurley washing machine stage with the Internet.

E-mail has some magical ability to turn off the politeness gene in a human being.

There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.