The people who are right a lot often change their minds.

People loved their horses, too. But you don't keep riding your horse to work just because you love it.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

The great thing about fact-based decisions is that they overrule the hierarchy.

I'm not prepared to make any multi-decade commitments.

I'm going to go do this crazy thing. I'm going to start this company selling books online.

I’d rather interview 50 people and not hire anyone than hire the wrong person.