The people who are right a lot often change their minds.

If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.

Focusing on the customer makes a company more resilient.

I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

Maintain a firm grasp of the obvious at all times.

If you're not doing something that people will remark on, then it's going to be hard to generate word of mouth.