We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

If we think long term, we can accomplish things that we couldn't otherwise accomplish.

I’d rather interview 50 people and not hire anyone than hire the wrong person.

There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.