We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.

It's harder to be kind than clever

There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.

You don't want to negotiate the price of simple things you buy every day.

Go to bed early and wake up early. The morning hours are good.

You cannot make a business case that you should be who you are not