I believe you have to be willing to be misunderstood if you're going to innovate.

It is very difficult to get people to focus on the most important things when you're in boom times.

For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

If you want to be inventive, you have to be willing to fail.

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

You don't want to negotiate the price of simple things you buy every day.