People who were right a lot of the time were people who often changed their minds.

If you're long-term oriented, customer interests and shareholder interests are aligned.

Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.

Cultures, for better or worse, are very stable.

One of the things it was obvious you could do with an online store is have a much more complete selection.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

If you never want to be criticized, for goodness sake don't do anything new.