People who were right a lot of the time were people who often changed their minds.

I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.

If you double the number of experiments you do per year you're going to double your inventiveness.

If we think long term, we can accomplish things that we couldn't otherwise accomplish.

We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.