People who were right a lot of the time were people who often changed their minds.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

My view is there's no bad time to innovate.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

Part of company culture is path-dependent. It’s the lessons you learn along the way.

I'm skeptical that the novel will be "re­invented." If you start thinking about a medical textbook or something, then, yes, I think that's ripe for reinvention. You can imagine animations of a beating heart. But I think the novel will thrive in its current form. That doesn't mean that there won't be new narrative inventions as well. But I don't think they'll displace the novel.

A company shouldn't get addicted to being shiny, because shiny doesn't last.