Cultures, for better or worse, are very stable.

We are our choices. Build yourself a great story.

People who were right a lot of the time were people who often changed their minds.

And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

Work hard, have fun and make history.

Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.