Effective process is not bureaucracy. Bureaucracy is senseless process.
Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
I'm not prepared to make any multi-decade commitments.
I never worked on the school newspaper.
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.