Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

Focusing on the customer makes a company more resilient.

It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

It's harder to be kind than clever