Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!

We are at the 1908 Hurley washing machine stage with the Internet.

I think there are going to be a bunch of tablet-like devices. It's really a different product category.

Your brand is what people say about you when you're not in the room

Effective process is not bureaucracy. Bureaucracy is senseless process.