A lot of people – and I’m just not one of them – believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that you’re planning for that in a way that’s going to leave you ultimately satisfied. This is the way it works for me.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

We change our tools and then our tools change us.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.

Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

We are our choices. Build yourself a great story.