If you never want to be criticized, for goodness sake don't do anything new.

I think if people read more, that is a better world.

My own view is that every company requires a long-term view.

I like to be counted on.

It’s very important for entrepreneurs to be realistic. So if you believe on that first day while you’re writing the business plan that there’s a 70 percent chance that the whole thing will fail, then that kind of relieves the pressure of self-doubt.

The great thing about fact-based decisions is that they overrule the hierarchy.

Above all else, align with customers. Win when they win. Win only when they win.