We can't be in survival mode. We have to be in growth mode.

Things never go smoothly.

I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.

All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

For many people, extended reading sessions on an LCD display cause eyestrain.

What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.

If we think long term, we can accomplish things that we couldn't otherwise accomplish.