It's not an experiment if you know it's going to work.

What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.

We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.

We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

One of the things it was obvious you could do with an online store is have a much more complete selection.

We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

Your margin is my opportunity.