One of the things it was obvious you could do with an online store is have a much more complete selection.

The human brain is an incredible pattern-matching machine.

Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.

Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.

Part of company culture is path-dependent. It’s the lessons you learn along the way.