There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.

I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.

People don't want gadgets, they want services.

People loved their horses, too. But you don't keep riding your horse to work just because you love it.

Ebooks had to happen.

I never worked on the school newspaper.