There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

I never worked on the school newspaper.

I knew that if I failed I wouldn't regret that, but I knew the one thing I might regret is not trying.

I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.

I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.

E-mail has some magical ability to turn off the politeness gene in a human being.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.