There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

I wouldn't be surprised if history records Tim Berners-Lee as the second Gutenberg.

Do something you're very passionate about, and don't try to chase what is kind of the "hot passion" of the day.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home.

If you're long-term oriented, customer interests and shareholder interests are aligned.

If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.