There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

If you double the number of experiments you do per year you're going to double your inventiveness.

You don't choose your passions; your passions choose you.

The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.

If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.