I wouldn't be surprised if history records Tim Berners-Lee as the second Gutenberg.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.

Above all else, align with customers. Win when they win. Win only when they win.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

I don't want to use my creative energy on somebody else's user interface.