You cannot make a business case that you should be who you are not

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.

What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.

Everything you are comes from your choices.

What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.

Life's too short to hang out with people who aren't resourceful.