Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.

Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.

I think that, ah, I'm a very goofy sort of person in many ways.