Cleverness is a gift, kindness is a choice.

When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of your life story, the telling that will be most compact and meaningful will be the series of choices you have made. In the end, we are our choices.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.

If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail; you have to be willing to think long term; and you have to be willing to be misunderstood for long periods of time.

Ebooks had to happen.

Any business plan won't survive its first encounter with reality. The reality will always be different. It will never be the plan.