Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

If you think about the long term then you can really make good life decisions that you won’t regret later.

If you want to be inventive, you have to be willing to fail.

There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.

... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.