Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

I'm skeptical that the novel will be "re­invented." If you start thinking about a medical textbook or something, then, yes, I think that's ripe for reinvention. You can imagine animations of a beating heart. But I think the novel will thrive in its current form. That doesn't mean that there won't be new narrative inventions as well. But I don't think they'll displace the novel.

I think that, ah, I'm a very goofy sort of person in many ways.

People who are right most of the time are people who change their minds often

We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.