Don't dwell on the problem; concentrate on the solution.

People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

You don't earn loyalty in a day. You earn loyalty day-by-day.

One legislator accused me of having a 19th century attitude on law and order. That is a totally false charge. I have an 18th century attitude. That is when the Founding Fathers made it clear that the safety of law abiding citizens should be one of government's primary concerns.

Customer satisfaction is worthless. Customer loyalty is priceless.

Don't dwell on the problem; concentrate on the solution.