If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

Customer satisfaction is worthless. Customer loyalty is priceless.

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second

Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust.

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.

Great people have great values and great ethics.